Our Workflow + Process

Our personal attention to detail and customer service is what sets us apart from our competitors. Whether you know exactly what you want, or only have an idea, our design specialists will help you from start to finish.

CHOOSING + ORDERING YOUR MATERIAL

We partner with the best stone suppliers in the area and stock a wide variety of their best products. While looking at swatches in books or online will give you an approximate idea of what you’d like, there’s no comparison to seeing your stone in person. Our showroom stocks a good selection of stone slabs for you to look at, and our supply partners (located in the area) will carry the full line of slabs for you to pick your exact stone slab. We encourage you to start your process in our showroom with one of our friendly and knowledgeable design specialists.

Prior to placing your actual order, we strongly encourage you to approve your slab material in person. Once selected, we will tag your materials to ensure you get exactly what you ordered. Once your order is confirmed, the countertop project goes through the steps of templating, fabrication, tear out and installation. Typically, tear out and installation takes place on the same day.

Templating

When we arrive for templating, we ask that you have cleared your countertops and keep the work area free of any objects. This will help us to finish the template efficiently, and will also protect your items from any dust or damage. Templates usually take about an hour or so depending on the kitchen size. During the template process, we make a pattern of your cabinets using laser accurate measurements.

During this phase:
• All sinks, cook tops, and faucets are checked for compatibility and fit (therefore all such units must be on-site for the template).
• Cabinets are reviewed for any adjustments required, as best can be determined.
• Overhang, general support and any personal preferences are discussed. Any refinements needed to cabinetry, etc., which will be required prior to installation of your countertops, will be discussed with you.
• Seam placement will be discussed.

Sink Selection + Placement

During installation, your under mount sink(s), if applicable, will be mounted under your stone.
 Also, cook tops and faucets, etc. will be dropped into place for confirmation of fit.

Project Information:
  Below is a list of information we will ask for prior to the production process. We prefer to obtain all of this information/material while making the template or soon after.
• Sinks (we will bring under mount sinks back to the shop)
• Faucet hole placement and number of holes to be drilled.
• Cook top/Range make and model; cutout dimensions; downdraft when applicable
• Edge preferenc. CLICK HERE to view our edge profiles. 

Countertop Fabrication Process

This is the stage where your actual stone slab is shaped and laser cut to become your new stone countertop. Our technicians will do their best to ensure seam patterns or materials line up, and any desirable/undesirable artifacts within the stone are featured, or cut out.  If your stone slab contains artifacts that you have a specific passion for, please let our design specialists know before the fabrication process.

Tear Out of Existing Countertop

If your project requires that we tear out and remove your existing countertops, we will do so at time of installation. We will also disconnect your plumbing at time of tear out, so be sure not to use your dishwasher until your plumber has reconnected the water. If you require us to provide plumbing services for you, please let us know at time of ordering.

Final Countertop Installation

At installation, we ask that you also clear the work area of any objects and clear a path for the installers to carry the granite. The installation phase can take the better part of a day; and can require some final cutouts to be made in your home. Please keep in mind that this is a major remodeling job, there may be some residual dust over the next couple of days, be sure to check items left in cabinets. We recommend the drawers be removed. Items under cook top and sink cabinet must be removed to allow access. Some dust can result even though our installers are equipped to catch the majority of it.

Job Completion

Your inspection of the finished job is very important. The lead installer will review the installation with you, answer any questions you may have and ask for payment of the final balance due for your project.

LET’S GET STARTED

Whatever your new project is, we’re here to help. Give us a call at 330-331-7488, or send us a note below.

© Copyright 2019 - American Stone Encounters - 330-331-7488